Privacy Policy

This Privacy Policy explains how Inklena ("Inklena", "we", "us") collects, uses, shares and protects personal information when clients and contractors use our website, apps and services.

Inklena is a marketplace: clients post cleaning jobs and verified contractors accept them. To make that work, some information is shared between the two sides, as described in Section 4. We do not sell personal information.

• Account and profile: Name, email, phone number, password, address, and for contractors a profile and service area.
• Verification: For contractors, identity details and insurance documents, reviewed by our admin team.
• Jobs and teams: Job details, addresses, schedules, instructions, ratings, reviews, cancellations, and crew or team members a contractor adds.
• Messages and support: Communication through Inklena and with our support team, and problem reports on jobs.
• Payment information: Handled by Stripe. We receive limited details such as card brand, last four digits and payout status.
• Device and usage data: IP address, browser and device type, pages viewed, and approximate location derived from your address or IP. Google Analytics may also collect usage and device information as described in Section 6.

We use personal information to:

• Create and secure accounts, and verify contractors.
• Show jobs to contractors within their travel distance and confirm bookings.
• Process payments, payouts, refunds and penalty fees.
• Send service messages such as confirmations, reminders and receipts.
• Provide support, investigate reports and enforce our Terms.
• Detect fraud and keep clients, contractors and property safe.
• Improve and measure how Inklena works.
• Comply with law.

We send marketing or reminder emails only as allowed by law, and you can opt out of them at any time.

We do not sell personal information or share personal information for cross-context behavioral advertising. We use Google Analytics to understand website usage, as described in Section 6.

Card details and bank details for payouts are collected and stored by Stripe, not by Inklena. Stripe processes them under its own privacy policy. Inklena keeps a reference to your saved payment method, its brand and last four digits, transaction records, and payout status.

We use the saved card to charge for jobs and for penalty fees you agreed to in our Terms. Contractors may be asked by Stripe to provide identity and tax details to receive payouts.

When Stripe services are used, Stripe may also process information and use cookies or similar technologies for payment functionality, security, and fraud prevention. Its practices are subject to Stripe's applicable privacy and cookie policies.

Inklena uses cookies and similar technologies to support payment functionality and understand how visitors use our website and services.

We retain personal information for as long as reasonably necessary to provide and maintain Inklena, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud, and protect the safety of clients, contractors, and property.

Different types of information may be retained for different periods, depending on their purpose, applicable legal requirements, and our operational needs.

When you close your account, we will remove or disable your public-facing profile within a reasonable period. Closing your account does not automatically delete all personal information associated with it.

We may retain certain information from closed accounts, including identity and verification records, contact details, job history, messages, ratings, reviews, and payment or transaction records, where reasonably necessary and permitted by law, including to:

• Comply with legal, tax, accounting, or regulatory obligations and respond to lawful requests.
• Prevent, investigate, or address fraud, security incidents, safety concerns, or misuse of Inklena.
• Resolve complaints, disputes, payment issues, or legal claims.
• Collect outstanding amounts and enforce our Terms.
• Maintain necessary business, audit, and accounting records.

We limit access to retained information to purposes for which it is reasonably needed. When we no longer have a legitimate need or legal basis to retain personal information, we will delete it, de-identify it, or otherwise dispose of it securely, as appropriate.

Some information may remain in backups or records maintained by service providers for a limited period, subject to their applicable retention practices and legal obligations.

To ask about our retention practices or request deletion of personal information, contact us at support@inklena.com. We will assess requests in accordance with applicable law and the exceptions described in Section 8.

You can view and update most of your personal information through your Inklena account settings. You may close your account at any time.

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, or deletion of your personal information, as well as to exercise other applicable privacy rights. You may also opt out of marketing emails at any time using the unsubscribe instructions provided in those messages. Opting out of marketing emails will not prevent us from sending essential communications about your account, bookings, payments, security, or other service-related matters.

To submit a privacy request, contact us at support@inklena.com. Please describe your request so we can understand and process it. We may ask you to verify your identity before acting on a request. Where permitted by law, we may decline or limit a request in certain circumstances, including when we cannot verify it or when an exception applies. If we cannot fulfill a request, we will explain the reason where required by law.

We will respond within the time period required by applicable law. If an extension is permitted and necessary, we will notify you in accordance with applicable requirements.

For privacy questions or requests, contact us at support@inklena.com.

We use encryption in transit, access controls and monitoring to protect personal information, and limit staff access to what their work requires. No system is completely secure, so please use a strong, unique password and tell us at support@inklena.com if you suspect a breach.

Inklena is for people 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

We may update this policy. For material changes we will notify you by email or in the app before they take effect, and change the "Last updated" date above.